Skip to content

UPDATE: Cut fiber caused Verizon 911 outage


Final update

     A CenturyLink fiber line that was cut caused the 911 service outage that impacted a large part of southeastern North Carolina, including Columbus County, the NC Department of Information Technology reports.

     CenturyLink replaced that line Tuesday afternoon, providing “full-service restoration” to the impacted 911 services.

Tuesday afternoon update

     Verizon Wireless 911 service in southeastern North Carolina was restored at mid-afternoon Tuesday, Columbus County Emergency Services Director Kay Worley said.

     No explanation for the widespread outage has been provided, but the North Carolina Office of Information Technology and the NC 911 Board is investigating, a news release from the state agency said.

Tuesday morning

     Some Verizon customers are currently unable to make 9-1-1 calls to 15 agencies across southeastern North Carolina, including Columbus County.

     Callers with an emergency unable to reach 911 should call the center’s non-emergency number, 910-640-1428, Emergency Services Director Kay Worley said in a news release Tuesday morning.

     Verizon technicians are working to resolve the trouble which apparently began about 1:21 a.m. Tuesday, a Verizon e-mail to the county said.

     Affected 911 centers also include those in Bladen, Harnett, Hoke, Moore, Onslow, Sampson, Duplin, and Cumberland counties; Jacksonville, Camp LeJeune, Holly Springs, Fayetteville, Sanford, and Ft. Bragg.